9001:2008 Certification
Argos Translation is an ISO 9001:2008 certified translation company. Argos obtained its first ISO 9001 certification in 2003, and since then has regularly and continuously passed annual quality audits and recertification processes.
Our ISO 9001 certification proves that Argos' quality focus covers:
- A quality management system that regularly checks and measures Argos' translation services quality
- A quality policy developed to correlate with Argos' business and marketing plans taking into account our clients' needs
- Top-down company wide quality focus and understanding. All Argos employees work towards measurable objectives
- Measurability and accountability through quality decisions made based on recorded data
- Regular audits and evaluations of our quality system's effectiveness and conformance
- Record keeping to show how and where problems were addressed
- Feedback from clients regarding services, improvements and quality issues
- Regular internal audits and reviews to test the quality system and processes in place
Through our ISO 9001 certification Argos has also developed and introduced a Continuous Improvement Registrar to ensure that our clients are not only happy with our current quality standards but that all our internal workflows and processes work as expected. The CIR helps us monitor the continuous work performed by Argos to improve our processes so that the quality of our products and services is maintained and our clients are satisfied.
To optimize our internal workflows and processes Argos takes into account all customer feedback with an outlook to eliminate any foreseeable problems and reduce complaints to a minimum. Our staff always monitors whether all processes and workflows are followed and suggest improvements whenever applicable. Argos believes that the sooner any issues are spotted, reported and solved, the better our workflows become and the higher the level of client satisfaction.
At Argos, every employee is responsible for ensuring that our internal processes run smoothly, regardless of whether their work is directly connected with the client's project.
If you would like to learn more about Argos' ISO certification and quality processes, contact us today.
Or, order a FREE translation quote for your next language project now.
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